Terms of Service

Last updated: 21 March 2026

1. About These Terms

These terms govern your use of the SoftSync-AI website and services. By using our website or engaging our services, you agree to these terms.

2. Our Services

SoftSync-AI provides AI-powered business automation systems including lead response, booking, follow-up, review collection, and operations automation. Services are subject to individual agreements made during onboarding.

3. Eligibility

Our services are designed for UK-based businesses. You must be at least 18 years old and authorised to act on behalf of your business to engage our services.

4. Your Responsibilities

Provide accurate information when submitting forms or during onboarding
Maintain the security of any accounts or credentials provided
Use our services in compliance with applicable UK laws and regulations
Not attempt to reverse-engineer, copy, or redistribute our automation systems

5. Pricing and Payment

Prices are as displayed on our website. All prices are in GBP and exclude VAT unless stated otherwise. Payment terms are agreed during onboarding. We reserve the right to update pricing with reasonable notice.

6. Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. One-off setup fees are non-refundable once onboarding has begun.

7. Our Guarantee

We offer a satisfaction guarantee as described on our website. If you are not satisfied within the guarantee period, contact us to discuss a resolution.

8. Intellectual Property

All content on this website — including text, design, logos, and code — is the property of SoftSync-AI and protected by UK copyright law. You may not reproduce or redistribute any content without written permission.

9. Limitation of Liability

SoftSync-AI provides automation tools to assist your business operations. We are not liable for:

Business decisions made based on AI-generated responses
Third-party service outages (e.g., WhatsApp, Google, email providers)
Indirect, consequential, or incidental damages

Our total liability is limited to the fees paid for the service in the preceding 3 months.

10. Data Protection

We handle your data in accordance with our Privacy Policy and UK GDPR.

11. Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email or on our website.

12. Governing Law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

For questions about these terms, contact us:

Email: [email protected]
Phone: +44 20 3322 8352