1. Who We Are
SoftSync-AI (“we”, “us”, “our”) provides AI-powered business automation services. Our contact email is [email protected]. Our phone number is +44 20 8016 3606.
2. What Data We Collect
When you use our website or submit our contact form, we may collect:
- Name, email address, phone number
- Business name, industry, and team size
- Turnover information you voluntarily provide
- Details about your automation needs
- Technical data such as IP address, browser type, and pages visited (via server logs)
3. How We Use Your Data
We use the information you provide to:
- Respond to your enquiry and schedule consultations
- Provide and improve our automation services
- Send service-related communications
- Comply with legal obligations
We do not sell or rent your personal data to third parties.
4. Legal Basis for Processing (GDPR)
We process your data based on:
- Consent — when you submit our contact form
- Legitimate interest — to respond to enquiries and improve our services
- Contract — to deliver services you have engaged us for
5. Data Sharing
We may share your data with:
- Our automation platform provider (n8n) for form processing
- Communication tools (WhatsApp, email) to respond to your enquiry
- Professional advisors or legal authorities when required by law
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined above, or as required by law. You can request deletion at any time.
7. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, contact us at [email protected].
8. Cookies
This website does not use cookies or third-party tracking scripts. We do not use Google Analytics or similar services.
9. Security
We take appropriate measures to protect your data, including encrypted connections (HTTPS), secure hosting, and access controls.
10. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
11. Contact
For questions about this policy or your data, contact us:
- Email: [email protected]
- Phone: +44 20 8016 3606
12. Live AI Demo Line
Calls to our live demo number, +44 20 8016 3606, are answered by an AI agent rather than a human. These calls are recorded and transcribed for quality assurance and service improvement. This is disclosed at the start of every call.
Call recordings and transcripts are processed in accordance with UK GDPR and retained for a maximum of 90 days, after which they are deleted. If you would like a recording or transcript of your call erased sooner, contact us at [email protected] and we will action your request.